Refund policy
REFUND POLICY
Last updated: August 30, 2026
Our 30-day money back guarantee applies to every physical product we sell. If you are not happy with it, send it back within 30 days and we will refund you. First-time customers get that no questions asked.
Digital training programs work differently, because they are delivered instantly and cannot be returned. That is covered in its own section below, along with the two things we will always do to make a program right.
This policy explains both.
To start a return or ask a question, email us at team@intentfitcrew.com.
Physical products
30-day returns
You have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it: unopened, unused, and in its original packaging. You will also need your receipt or proof of purchase.
First-time customers: no questions asked
If this is your first purchase with us, we will honor a no-questions-asked return within the 30-day window. We want you to try our products with full confidence.
How to start a return
Email us at team@intentfitcrew.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Returns should be sent to:
Intent Fit LLC 2676 West 119th Ave. Westminster, CO 80234
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Items that cannot be returned
- Opened supplements. For health and safety reasons, we cannot accept returns of supplements once the seal is broken. Unopened supplements within the 30-day window are returnable.
- Sale items and gift cards.
- Perishable goods, custom or personalized products, and hazardous materials.
If you have a question about whether a specific item can be returned, get in touch before sending it back.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. As above, the item must be in the same condition you received it, unused and in its original packaging, and you will need your receipt or proof of purchase.
Digital products and training programs
Digital products, including personalized training programs generated through our questionnaire, are delivered immediately and cannot be returned. Once your program has been generated and delivered, it is non-refundable.
This is standard for digital goods, and we want it stated plainly rather than buried.
Two things we will always do:
- If your program never arrived, or the download does not work, that is our problem to fix, not yours. Email us and we will get you your program. This is not a refund situation, it is a delivery problem, and we will resolve it.
- If your program was generated from answers you entered by mistake, email us within 7 days and we will regenerate it from corrected answers at no charge. You get the program you meant to buy rather than a refund.
If a purchase included both a physical product and a training program, the physical product remains returnable under the terms above. The program does not.
Subscriptions
Our subscriptions do not automatically renew. Each subscription covers the term you purchase, and we will not charge you again at the end of that term without a new purchase from you.
Physical products shipped under a subscription are returnable under the physical product terms above. Shipments already sent are handled per-shipment rather than as a refund of the whole term.
To ask about a subscription, email team@intentfitcrew.com.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not seen the refund, contact us at team@intentfitcrew.com.
Questions about anything in this policy: team@intentfitcrew.com